Toll Free: 1800-258-7332
Frankfinn Certificate Course in

Hospitality, Travel & Customer Service


11 Months

Study 3 - 5 days/week for 2 hours/day

12th Pass

See prerequisites in detail

17 - 24 Years


Why take this Frankfinn Course?

The hospitality and tourism sectors have made significant contributions to the economy in recent times, and are slated to generate even more revenue in the years ahead. Consequently, the demand for elite professionals that have received training from top-notch institutes is now second to none. This 11-month Frankfinn course has been scientifically created to deliver results that are quality par excellence, equipping students with the necessary skills to become leaders in the hospitality, tourism, customer service or any industry that mandates a similar skill set.


Indian aviation market size



Placements in 2019


Hiring partners onboard

1.7 lac+

Highest monthly CTC offered

What you'll learn

1 Effective Communication Skills

As the name suggests, the main purpose of this course is to further improve a student's pronunciation, intonation and fluency in the use of the English language. The course is highly interactive and trains the student in the skills of public speaking, group discussions required for clearing the interviews.

The course trains the student on the grooming skills required in the aviation, hospitality, tourism and customer service industries. Topics that are covered here include skin and hair care, western and traditional attires, and basic grooming practices, dental care, professional make-up techniques etc. The important art of walking impressionably and following certain social etiquettes are also covered.

The module trains the student on the skills required in the hospitality industry. The topics covered in this course include handling guest arrivals along with check-in, checkouts, and modes of payment settlements. Students will also be trained on a popular and versatile hotel management software that is used by companies worldwide.

This course teaches the skills required by the staff working in the Air Travel - Reservation and Ticketing domain. This course trains the students on details of how an airport functions including ticket reservations, check-in, cargo, and fare constructions.

This course is highly interactive and helps the student develop the personality traits required to work in a professional environment. This course familiarizes the students with positive attitude, anger management, empathy, perception, motivation and stress management. The course instills in them great confidence and makes them true leaders. The importance of complementary characteristics and participating in team-building activities are also discussed in detail.

This is a vital course that trains the student on customer handling skills. Students are briefed about the different types of customers as well as the basic needs of each customer. Students are also made aware of what makes customer service exemplary. This course equips them with the skill sets to deal with ease even the difficult customers successfully.

As the name suggests, this course prepares the student for facing and clearing all types of interviews. Impromptu speaking, mock interviews, group discussions, and positive body language are covered in this course. They are prepared to answer all the questions that can be put to them in the interviews. Besides, the Frankfinn trainers will also share knowledge for preparing the perfect resume and covering letters.

Pre - requisites

  • 12th pass or appeared, First Year or Second Year Graduation students (Students studying in 12th Class can also take admission. However, the certificate will be awarded only after passing 12th standard.)
  • Basic knowledge of English
  • Selection will be on basis of personal interviews
Get detailed information of this course
Male Female
Choose Qualification
Choose Center

Our Vision

"To become one of the top five companies in the Aviation and Entertainment Industries. To achieve this vision, the company is contemplating major expansions and diversifications. We plan to start a regional airline by the name of 'Air Frankfinn'."

Watch our story

Mr. K.S. Kohli

& Non-Executive Chairman



1. How do I know which course to take?

Don't worry. Please share your details with us and a Frankfinn counsellor will help you select the course that works best for you!

Sure. Frankfinn has well qualified student-counsellors who provide the guidance that Is appropriate for you!

Frankfinn provides the required course material which is developed by industry experts.
The course books are easy to understand. They are complete and comprehensive with the required knowledge of the related industry.

Placement drives are conducted frequently. The team at Frankfinn contacts the students and prepares them for Placement, as soon as they become eligible for the same.

Other Frankfinn Courses

    Frankfinn Certificate Course in

    Aviation, Hospitality and Travel Management

    • 11 Months
    • 2 hrs/day
    • 5 days/week
    Frankfinn Advance Certificate Course in

    Aviation, Hospitality, Travel & Customer Service

    • 6 Months
    • 2 hrs/day
    • 6 days/week
    Frankfinn Certificate Course in

    Hospitality Management

    • 6 Months
    • 2 hrs/day
    • 3 days/week
    Frankfinn Advance Certificate Course in

    Aviation & Hospitality Services

    • 11 Months
    • 2 hrs/day
    • 3 - 5 days/week
    Frankfinn Advance Certificate Course in

    Airport Ground Services

    • 11 Months
    • 2 hrs/day
    • 3 - 5 days/week

    Become a part of the fastest growing Industry



    Best Building, 'A' Wing, 5th Floor, S.V. Road, Opposite Andheri Railway Station, Andheri(W), Mumbai 400058


    201, Suneja Tower - 2,
    District Centre, Janakpuri,
    New Delhi-110058


    Copyright@Frankfinn, 2022
    Frankfinn Institute is a Soft - skills training institute and does not give any job guarantee.
    Powered By ITPL